Delete Account & Data

How to request deletion

1. 1Email contact@scrapmax.app with the subject Account and Data Deletion Request. Use your account email if you still have access to it.
2. 2Say that you want your ScrapMax account and associated personal information permanently deleted. Include the email address associated with the account.
3. 3Complete the reasonable identity-verification steps we provide. You do not need to explain why you want to delete your account.

This link opens your email app. You must send the email to submit the request. If it does not open, compose an email to contact@scrapmax.app yourself.

What will be deleted

Account deletion covers the following information associated with your account, subject only to the limited retention described below:

• Your account and profile information, and access through that account.
• Price-sheet and receipt images, extracted information, loads, sales, and related personal records.
• Your notes, corrections, material matches, yard terminology, contributed scrap photos and account-linked derived image copies, and other account-associated contributions, including personal information in shared content. Anonymous aggregate improvements or model parameters that no longer contain or reproduce your photo or identify you may remain.

We will also request corresponding deletion from service providers processing this information on our behalf.

How long deletion takes

We will review your request promptly and contact you if verification information is needed. We will delete your account and associated personal information from active systems within 30 calendar days after we verify your request, subject to the limited retention below. We will confirm when active-system deletion is complete and explain any applicable remaining retention.

Residual copies may remain in protected backups for up to 90 calendar days after deletion from active systems. This means backup copies may remain for up to 120 calendar days after verification. Backup copies are restricted from ordinary use and are not used to reactivate your deleted account.

Limited information that may be retained

We may retain the minimum information necessary to meet a legal obligation, address a fraud or security incident, or resolve a dispute, where retention is permitted by law. Access and use are restricted to that purpose. The information is deleted when the reason for retaining it ends.

Ordinary support records and technical logs are generally retained for up to 12 months after the support matter is closed or the logged event occurs. That routine period does not justify keeping your personal information after account deletion; a specific retention exception must apply.

Already-anonymous statistics that cannot reasonably be linked to you may remain. This does not authorize keeping identifiable receipts, images, or account records. Independently maintained public yard listings and general material reference information are not deleted with your account; this is not an exception for your account-associated contributions.

Verifying your request

We use reasonable checks to protect your account from unauthorized deletion. We will never ask you to send your password by email. Do not email government identification, payment-card details, or unnecessary receipt images with your initial request. If further information is needed, we will explain what is required and how to provide it securely.

If you cannot sign in or access your account email

Email contact@scrapmax.app from an address where you can receive replies. Include your original account email and explain the access problem. We will explain the verification steps available. You do not need to reinstall the app or restore access before contacting us.

If you want help restoring access, visit Login Help. For more information, read our Privacy Policy.